Xytronix Research & Design Inc. (ControlByWeb.com), strives to provide
the utmost in quality products and customer satisfaction.
Our return policy is stated below:
1. Products may be returned within 30 days of purchase date for a full
refund of the purchase price (excluding shipping). Items returned
within that time frame may be opened, but must be in good, resellable
condition and include all components (connectors, cables, etc.) that
were shipped with the product(s).
2. Unopened products that are returned more than 30 days but less
than 90 days from date of purchase may be returned for a refund of
the purchase price minus a 20% restocking fee.
3. Custom products, special orders, large orders (orders greater than 40 pc),
and items that are beyond 90 days from the purchase date may not be returned
for a refund.
Note that all of our products are fully supported and come with
a 1-year warranty.
To obtain a refund for a purchase, contact our sales department to
obtain an RMA before shipping.