How do I activate the internal SIM card for cellular devices?

If you’re using a cellular ControlByWeb device, the internal SIM card must first be activated before the device and cellular connection can be used.

If you have already powered on your device, please contact [email protected] to activate your SIM card.

To activate cellular devices and add them to a ControlByWeb cloud account.

1. Log into your cloud account at ControlByWeb.cloud
2. Click on Devices in the left-hand navigation panel.
3. Click the New Device + button in the top-right corner of the device table.
4. On the New Device page, you have two tabs: Device or Cell Device.
5. Ensure the “Cell Device” tab is highlighted blue.
6. Enter a device name. Enter the Serial Number and Cell ID found on the side of your ControlByWeb cellular device.
7. Click Add. This will redirect to the Device Edit page.
8. On the Device Edit page, click Activate SIM Card. If you purchased your device and data plan separately, enter your Data Plan Code to activate the SIM.
9. Activation may take 15 minutes. Click Check SIM Status or refer to the Summary page to verify activation status.
10. Once activated, power on the cell device. It will connect to your cloud account automatically.

You can now access the device’s Control and Setup pages.

If you follow these directions and still have questions, contact us.