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We are happy to announce that we will be releasing a new version of our cloud on Dec 15, 2020 with some exciting new features, that we feel will benefit you and your customers.

Some of the new cloud features include:

  • Single password authentication for all of your devices
  • Data Logging
  • Parent-Child Hierarchy (for managing or grouping customer's devices)
  • Create multiple users per account
  • Customizable user permissions
  • Data encryption
  • Logic that stays on the device, not the cloud
  • Connect incompatible cloud products through using one of our 400-Series devices
  • And more!

Starting Dec 15, 2020 we will be automatically migrating your cloud account to our new cloud service.

Below are instructions for the migration process for accounts, products, and the app for customers who are using the beta version of our cloud.

Step 1: Account Migration

All cloud accounts will automatically be migrated to the new cloud, and will be accessible at:

Step 2: Product Migration

Select which type of product series you have to view the instructions

All 400 Series (X-400, X-410, X-418, etc.) products will not require any further action on your part.

These products will automatically be migrated along with your account.

We have put together some instructions for customers with the XW-110, XW-111, and XW-112 models with firmware version 1.08 or earlier (purchased prior to April 2019). You may need to do one of the following steps to connect your device to the new cloud.

If you've already updated to a new version of firmware or if your device came with a later firmware version, no further action will be required on your part, and you can log in to view your devices at:

Recommended Method

This method is recommended for most users. It will help prevent the user from needing to update the firmware at a future date.

  1. Update the device’s firmware by downloading the firmware and instructions at:
  2. After the device's firmware has been updated, the module will be at its factory default settings, and your device will need to be set up again.
  3. Make sure you're already logged into your cloud account at
  4. Click on ‘Devices’ in the left-hand navigation panel.
  5. Click the ‘New Device +’ button in the top-right corner of the device table.
  6. On the New Device page, you have two tabs: Device or Cell Device.
  7. Ensure the ‘Device’ tab is highlighted blue.
  8. Click the ‘Generate Token +’ in the top-right corner of the table.
  9. A token will appear in the table. Highlight and copy the token.
  10. In a separate browser tab or window, visit the device’s setup page by typing its IP address followed by 'setup.html' (For more information on accessing your device’s IP address and setup pages, see the device’s quick start guide and/or users manual, available for download at:
  11. On the device’s setup page, click ‘General Settings’ in the left-hand navigation panel to expand that section and select ‘Advanced Network’.
  12. Enable Remote Services by clicking ‘Yes’ under the Remote Services section and ensure the Version drop-down selection is ‘2.0’.
  13. Under the Certificate Request Method drop-down, select ‘Certificate Request Token’ and paste the token you generated in the Certificate Request Token field.
  14. Click ‘Submit’ at the bottom of the page.
  15. Navigate back to your cloud account and select ‘Devices’ from the left-hand navigation panel.
  16. Your device will appear on the Devices page as long as your Internet connection is stable.
  17. You can now access the device’s Control and Setup pages.

Alternative Method

This method would be for the users who are not able to physically access the device and/or not able to update the firmware.

Note: Although unlikely, it is possible that these steps may need to be repeated in future if the device loses connection with the cloud. For this reason, we recommend using the previous method of updating the device's firmware.

  1. Log into the device's setup pages and click on the 'WiFi Network' tab
  2. At the bottom of the page, press 'Submit and Reboot'.
  3. Log into your cloud account at:
  4. Click the 'Devices' tab on the left-hand side and verify that it successfully connected to your account.

  1. Log into the device's setup pages and click on the 'Network' tab
  2. At the bottom of the page, press 'Submit’.
  3. Power cycle your X-310 device.
  4. Log into your cloud account at
  5. Click the 'Devices' tab on the left-hand side and verify that it successfully connected to your account.

Step 3: Updating the CBW Mobile App

If you are using the cloud with the CBW Mobile app, you will need to update the app as well (after your cloud account has been migrated).


  1. Open the App Store, then tap Today at the bottom of the screen.
  2. Tap your profile icon at the top of the screen.
  3. Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.


To update apps individually or in bulk using the Google Play Store app on your mobile device:

  1. Open the Google Play Store app.
  2. Tap Menu and then My apps & games.
  3. Apps with an update available are labeled "Update." You can also search for a specific app.
  4. Tap Update.


If you run into any issues during the migration, please feel free to contact our tech support team. We are happy to help.



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